Privacy Policy
PRIVACY POLICY CANNEO
Thank you for visiting our online shop. Protection of your privacy is very important to us.
For further questions please contact our Customer support E-mail: [email protected].
YOUR RIGHTS
Being the data subject, you have the following rights according to:
• art. 15 GDPR, the right to obtain information about your personal data which we process, within the scope described therein;
• art. 16 GDPR, the right to immediately demand rectification of incorrect or completion of your personal data stored by us;
• art. 17 GDPR, the right to request erasure of your personal data stored with us, unless further processing is required
- to exercise the right of freedom of expression and information; - for compliance with a legal obligation;
- for reasons of public interest or
- for establishing, exercising or defending legal claims;
• art. 18 GDPR, the right to request restriction of processing of your personal data, insofar as - the accuracy of the data is contested by you;
- the processing is unlawful, but you refuse their erasure;
- we no longer need the data, but you need it to establish, exercise or defend legal claims, or
- you have lodged an objection to the processing in accordance with art. 21 GDPR;
• art. 20 GDPR, the right to receive your personal data that you have provided to us in a structured, commonly used and machine-readable format or to request its transmission to another controller;
• art. 77 GDPR, the right to complain to a supervisory authority. As a rule, you can contact the supervisory authority at your habitual place of residence or workplace or at our company headquarters.
WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.
CONSENT
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at Kanami d.o.o., Mencingerjeva ulica 7, 1000 Ljubljana, Slovenia; E-mail: [email protected] .
DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.
SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
REVIEWS
Comments represent opinions of website visitors. Claims in the comments are visitors opinions based on their own perceptions or experience and are not a reflection of clinical tests or scientific research or so proven effects of the product. Claims in the comments are not health advice and should not be considered as such. If you have any health problems, contact your doctor or pharmacist before using the product.
CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Support at Kanami d.o.o., Mencingerjeva ulica 7, 1000 Ljubljana, Slovenia; E-mail: [email protected] .
LIST OF COOKIES WE COLLECT
The table below lists the cookies we collect and what information they store.
Cookies collected by Google and Facebook:
Orders
When will my order be shipped?
All orders will be shipped in 1-2 working days. Once your order is sent you will be receiving email with tracking number of your order.
Which countries you ship to?
We are shipping to EU countries only. You will not be able to complete the order if your address is outside EU.
What are the shipping costs?
For normal delivery price is 7 euro, with Posta Slovenije. And for express delivery is 15 euro with UPS.
What is delivery time?
For normal delivery the time is 2-7 days depending where in Europe are you located. For express delivery is most of Europe 1 day, with few exceptions 2 days.
How can I track my order?
Once the shipment is processed and sent out, tracking number will be sent to your email.
When is shipping free?
All orders above 99,90 euro will have free delivery.
Which country are you shipping from?
All products are shipped from Ljubljana, Slovenia.
What payments are accepted?
We only accept payments with credit cards. All major cards are accepted.
Products
What is Balance line?
Balance products are our best-selling classical full spectrum cbd oils.
Where do I get more information about the company?
Canneo brand is a sister brand to Labhemp.io wholesale company, where all details are displayed. We have started in the beginning of 2019, creating one of the largest wholesale brands in Europe.
Where can I get more information about the product?
You are always welcome to send us email on [email protected] or contact our WhatsApp channel.
What extraction do you use?
We use CO2 extraction
Are the products tested for pesticides and heavy metals?
Yes, all our products are tested for pesticides and heavy metals
Do you have 3rd party lab testing?
Yes, all our products are tested in IFHA (Institute for Hemp Analysis) Vienna, Austria.
Can I return the product?
Company has 14 days satisfaction guarantee policy. So, you need to inform us latest the 14th day after placing the order to our email and we will reimburse your purchase.
Are the products bellow 0,2% THC content?
Yes, all are products are bellow this level, according to EU regulation.
CBD & Cannabinoids
What is CBD?
CBD is term used for cannabidiol, a naturally occurring chemical compound (also known as a cannabinoid) found in hemp plants. It works with your body ECS or endocannabinoid system.
What is full spectrum CBD?
Full spectrum or whole plant CBD production is as it suggests, extracted from the whole plant and as such contains all of the natural cannabinoids and terpenes found in the hemp plant.
What are Cannabinoids?
Cannabinoids are compounds found in the cannabis plant or as well in other plants. The most notable cannabinoids are CBD, THC, CBG, CBN and many others. At least 113 distinct cannabinoids have been isolated from cannabis.
What is ECS (Endocannabinoid System)?
The ECS (Endocannabinoid System) is a biological system composed of endocannabinoids, which are endogenous neurotransmitters that bind to cannabinoid receptors. The ECS may be involved in regulating physiological and cognitive processes, various activity of immune system, neural functions and many others.